Helpful Information (FAQ)
Frequently asked questions
Do I have to pay fees on time?
We ask fees to be paid 2 weeks in advance to ensure your child’s position is secure. In the event fee payments fall behind, please contact the centre to arrange payment, otherwise your child’s position may be withdrawn from the centre.
What is "allowable absence"?
The Government allows 42 absent days per child, per year in total, 12 of which are public holidays. Full fees are charged once these days are exceeded
Can the service act on my behalf with Centrelink?
The Service is not allowed by law to act or speak on a family's beha
What is the orientation process for new children and their families at Out of School Hours Care?
Once a position is offered you will be asked to fill out an enrolment form. The centre Director will organise an appointment time to go through the orientation checklist and finalise the forms. This is the best time to ask any questions. At time of appointment, bond & enrolment fee should be finalised. A specific orientation plan will be arranged at this time for your child. To ensure that your child’s transition is an enjoyable and positive experience, they will be buddied up with another student so they feel safe and secure.
What do I do if my child is sick?
What do I do if my child will be away from the centre for a long period of time?
During any absence fees are still payable. If you wish to keep the place, fees must be paid in advance during absence. Alternatively the family can give two weeks' notice to withdraw their child then re- apply when they return.
How can I apply for the childcare benefit and childcare rebate?
Simply contact Centrelink either in person, by phone or electronically to fill in a form. Please read the information leaflet in our Parent resource section for more information “Child Care Information for families, Tips for getting your child care payments right”.
What do I do if I am running late to pick up my child?
If your child is collected from the centre after 6.00pm, you will be charged a late fee of $20.00 for the first 5 minutes and $1.00 per minute after 6.05pm.
Can I send my child just 1 afternoon each week?
There is no set combination of before or after school care sessions. We endeavour to meet the needs of all the families in our community.
Can I book my child in different days each week?
Yes. Parents can vary the days they book their child in each week. Once your child is booked in, the fees are payable, even if your child ends up not attending that day. 2 weeks notice is required when changing a permanent booking.
What are the fees?
Please contact the centre to find out the current fees.
Do you provide afternoon tea?
After school care provides a variety of nutritious afternoon snacks including: fresh fruit and vegetable platters, dips, cut sandwiches, cheese and biscutes and soup.
