Helpful Information (FAQ)
Frequently asked questions
Can the service act on my behalf with Centrelink?
The Service is not allowed by law to act or speak on a family's behalf.
What do I do if my child is sick?
How can I apply for the childcare benefit and childcare rebate?
Simply contact Centrelink either in person, by phone or electronically to fill in a form. Please read the information leaflet in our Parent resource section for more information “Child Care Information for families, Tips for getting your child care payments right”
What do I do if I am running late to pick up my child?
If your child is collected from the centre after 6.00pm, you will be charged a late fee of $20.00 for the first 5 minutes and $1:00 per minute after 6.05pm.
Can I book my child in different days each week?
Yes. Parents can vary the days they book their child in each week at vacation care. Once your child is booked in, the fees are payable, even if your child ends up not attending that day. 2 weeks notice is required when changing a permanent booking.
What are the fees?
Please contact the centre to find out the current fees.
My child is starting kindergarden next year. Can they attend vacation care in January?
Yes. Children starting kindergarten in the new year are always welcome to attend vacation care in the January school holiday’s.
What do I bring each day?
Please pack a drink bottle, hat and a nutritious lunch for your child each day. Your child will be given a choice of a variety of hands on, quiet and active activities, so please make sure they are dressed in comfortable clothing. Depending on the activity, extra items may be required. E.g. change of clothes for water activities or closed in shoes for rock climbing. Specific details will be attached to each vacation care form prior to each holiday period.
Can my child Bring their iPad/tablet video game?
Our vacation care program offers a great variety of activities each day. We ask that your child leaves all electronic devices (ipads, tablets and video games) at home. We welcome any activity suggestions.