Helpfull Information (FAQ)

Long Day Care Centres:

Helpful Information (FAQ)

Do I have to pay fees on time?

We ask fees to be paid 2 weeks in advance to ensure your child’s position is secure. In the event fee payments fall behind, please contact the centre to arrange payment, otherwise your child’s position may be withdrawn from the centre.

What is "allowable absence"

The Government allows 42 absent days per child, per year in total, 12 of which are public holidays. Full fees are charged once these days are exceeded

Can the service act on my behalf with Centrelink?

The Service is not allowed by law to act or speak on a family's behalf.

Can I put my unborn child on the waiting list?

Yes you can. Please contact Penny (02) 9545 4556 Nancy (02) 95285009 or Kelly (02) 9528 8797 to book a visit or fill in the check availability form on our website

What is the orientation process for new children and their families at Long Day Care?

Once a position is offered you will be asked to fill out an enrolment form. The centre Director will organise an appointment time to go through the orientation checklist and finalise the forms. This is the best time to ask any questions. At time of appointment, bond & enrolment fee should be finalised. A specific orientation plan will be arranged at this time for your child. Some children are happy to jump straight in and stay the whole day. Others need a few shorter days to start with. This will be tailored to individual families. A few visits prior to starting is recommended.

What do I do if my child is sick?

Please contact the centre to inform the Educators they will be absent and follow through with an email, If the absence is for more than one day the family is required to submit a medical certificate from a recognised medical practitioner, stating clearly that the child is fit and healthy to return to the centre.

What do I do if my child will be away from the centre for a long period of time?

During any absence fees are still payable. If you wish to keep the place, fees must be paid in advance during absence. Alternatively the family can give two weeks' notice to withdraw their child then re- apply when they return.

Does your centre provide a school readiness program?

Yes. Our qualified Educators embed a high quality program throughout the daily routine to ensure children going to school the following year are exposed to the skills and concepts required before entering BIG SCHOOL.

How can I apply for the childcare benefit and childcare rebate?

Simply contact Centrelink either in person, by phone or electronically to fill in a form. Please read the information leaflet in our Parent resource section for more information “Child Care Information for families, Tips for getting your child care payments right”

What do I do if I am running late to pick up my child?

If your child is collected from the centre after 6.00pm, you will be charged a late fee of $20.00 for the first 5 minutes and $1.00 per minute after 6.05pm

Does my child have to be toilet trained to move to the older group?

Being toilet trained is not a prerequisite to move into the older group.

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